Presents a mode
Presents a model for Performance Evaluation of Business Process Management
Motadel Mohammadreza1 and EsfandyariFard Ghaffar2
1- Faculty Member of Islamic Azad University Central Tehran Branch
2- Master of Information Technology Management
Department of Information Technology Management,
Electronic Branch, Islamic Azad University, Tehran, Iran
Abstract: In the present study a mathematical model has been presented to evaluate the Business process management (BPM) in the inspection departments of Iran MelliBank. In the bank units BPMs are used in order to manage the operations of users and to offer related reports to relevant managers. There are some indicators in the organization that can evaluate BPM Performance. Beside these factors, we will see the effective indicators which can assess the BPM. We will focus on Input and output variables for discussing them according to bankerpoint of view by using Data Envelopment Analysis.
[Motadel Mohammadreza and EsfandyariFard Ghaffar. Presents a model for Performance Evaluation of Business Process Management. Life Sci J 2013;10(7s):193-197]. (ISSN: 1097-8135). http://www.lifesciencesite.com.
Keywords: Business Process Management, Data Envelopment Analysis,Critical Success Factors, Effective Indicators