Presents a model
Presents
a model for Performance Evaluation of Business Process Management
Motadel
Mohammadreza1 and EsfandyariFard Ghaffar2
1- Faculty Member
of Islamic Azad University Central Tehran Branch
2- Master of
Information Technology Management
Department
of Information Technology Management,
Electronic
Branch, Islamic Azad University, Tehran, Iran
Abstract: In the present study a mathematical
model has been presented to evaluate the Business process management (BPM) in
the inspection departments of Iran MelliBank. In the bank units BPMs are used
in order to manage the operations of users and to offer related reports to
relevant managers. There are some indicators in the organization that can
evaluate BPM Performance. Beside these factors, we will see the effective
indicators which can assess the BPM. We will focus on Input and output
variables for discussing them according to bankerpoint of view by using Data
Envelopment Analysis.
[Motadel
Mohammadreza and EsfandyariFard Ghaffar. Presents a model for Performance Evaluation of Business
Process Management. Life
Sci J 2013;10(7s):193-197]. (ISSN: 1097-8135). http://www.lifesciencesite.com. 31
Keywords: Business Process Management, Data
Envelopment Analysis,Critical Success Factors, Effective Indicators
