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محاضر في ادارة الأعمال- رئيس قسم التسجيل - عمادة القبول والتسجيل

Listening Skills

Listening Skills

You probably spend more time using your listening skills
than any other kind of skill. Like other skills, listening takes practice.

 What does it mean to really listen?

 Real listening is an active process that has three basic
steps. •Hearing. Hearing just means listening enough to catch what the speaker
is saying. For example, say you were listening to a report on zebras, and the
speaker mentioned that no two are alike. If you can repeat the fact, then you
have heard what has been said.

  •Understanding. The next part of listening happens when you take what you have heard and understand it in your own way. Let's go back to that report on zebras. When you hear that no two are alike, think about what that might mean. You might think, "Maybe this means that the pattern of stripes is different for each zebra."

  •Judging. After
you are sure you understand what the speaker has said, think about whether it
makes sense. Do you believe what you have heard? You might think, "How
could the stripes to be different for every zebra? But then again, the
fingerprints are different for every person. I think this seems
believable."

  Tips for being a
good listener

  •Give your full
attention on the person who is speaking. Don't look out the window or at what
else is going on in the room.

  •Make sure your
mind is focused, too. It can be easy to let your mind wander if you think you
know what the person is going to say next, but you might be wrong! If you feel
your mind wandering, change the position of your body and try to concentrate on
the speaker's words.

  •Let the speaker
finish before you begin to talk. Speakers appreciate having the chance to say
everything they would like to say without being interrupted. When you
interrupt, it looks like you aren't listening, even if you really are.

  •Let yourself
finish listening before you begin to speak! You can't really listen if you are
busy thinking about what you want say next.

 •Listen for main ideas. The main ideas are the most
important points the speaker wants to get across. They may be mentioned at the
start or end of a talk, and repeated a number of times. Pay special attention
to statements that begin with phrases such as "My point is..." or
"The thing to remember is..."

  •Ask questions. If
you are not sure you understand what the speaker has said, just ask. It is a
good idea to repeat in your own words what the speaker said so that you can be
sure your understanding is correct. For example, you might say, "When you
said that no two zebras are alike, did you mean that the stripes are different
on each one?"

  •Give feedback.
Sit up straight and look directly at the speaker. Now and then, nod to show
that you understand. At appropriate points you may also smile, frown, laugh, or
be silent. These are all ways to let the speaker know that you are really
listening. Remember, you listen with your face as well as your ears!

Read more: Speaking & Listening Skills
http://www.infoplease.com/homework/listeningskills1.html#ixzz2X1dcK8Zn

الملفات المرفقة

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الأسئلة المتكررة

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خواطر

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التعاون

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التقويم

Managemen

Motivation

Principles of Management

Time Management Skills

عمادة القبول والتسجيل

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تابع أخبار الجامعة

 

Managers And Managing

Management Theories

Org.Enviorenment

Planning Function

 

Motivation

 

ERP-Process

Management Study Guide


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