المهارات الادارية
Management Skills
In order to perform the
functions of management and to assume multiple roles, managers must be skilled. Robert Katz identified three managerial skills that are
essential to successful management: technical, human, and conceptual .Technical skill involves process or technique knowledge
and proficiency. Managers use the processes, techniques and tools of a specific
area. Human skill involves the ability to interact effectively
with people. Managers interact and cooperate with employees. Conceptual
skill involves the formulation of ideas. Managers understand abstract
relationships, develop ideas, and solve problems creatively. Thus, technical
skill deals with things, human skill concerns people, and conceptual skill has
to do with ideas.
A manager's level in the organization determines the relative
importance of possessing technical, human, and conceptual skills. Top level
managers need conceptual skills in order to view the organization as a whole.
Conceptual skills are used in planning and dealing with ideas and abstractions.
Supervisors need technical skills to manage their area of specialty. All levels
of management need human skills in order to interact and communicate with other
people successfully.
As the pace of change accelerates and diverse technologies
converge, new global industries are being created (for example,
telecommunications). Technological change alters the fundamental structure of
firms and calls for new organizational approaches and management skills.
*Robert Katz, "Skills of an effective administrator," Harvard
Business Review, September-October 1974, pp. 90-101.
الملفات المرفقة
- المهارات الادارية (Management Skills.doc - B)
